Terms of Service

The following terms and conditions shall apply to all customers subscribing to Silver Lake Internet service:

This Agreement is part of and shall be incorporated into the Acceptable Use Policy. In utilizing Silver Lake Internet service customer agrees to adhere to the terms and conditions of the Acceptable Use Policy and this Agreement. Silver Lake Internet reserves the right to update this Agreement as necessary. In the event of an inconsistency or conflict between the Acceptable Use Policy and this Agreement, the provisions of this Agreement shall govern.

Governing Law and Venue: The laws of the State of Utah shall govern the terms of this Agreement. The parties hereto stipulate and agree that the exclusive venue for the resolution of all disputes concerning this Agreement shall be Utah County, Utah.

Entire Agreement: This Agreement constitutes the entire Agreement between the parties and no other representations or statement will be binding upon the parties. If any part of the Agreement is held to be invalid or unenforceable for any reason, the remaining terms and conditions of this Agreement shall remain in full force and effect.

Payment Policies and Terms: Billing is completed once per month; full payment is due on the first of every month.  If after five (5) days from the invoice due date the bill is still unpaid, services will be suspended and a twenty dollar ($20.00) reactivation fee shall be assessed once account is reactivated. Accounts remaining unpaid for thirty (30) or more days shall be closed and the equipment will be scheduled for recovery. If for any reason the equipment cannot be recovered within 60 days the Subscriber will be assessed a $350 fee for its replacement. This fee will need to be paid within thirty (30) days being assessed or interest will accrue at ten percent (10%) per month until paid. Silver Lake Internet does not issue refunds at any time for any reason.

Silver Lake Internet only accepts cash, debit, ACH, or credit card for payment on the account. A thirty dollar ($30.00) fee will be added to the Subscriber account in the event of any bank returned check or disputed card transaction. If there is a disputed card transaction, and the person disputing it did not first attempt to work out the payment issue with Silver Lake Internet, then another thrity dollar ($30.00) non-refundable fee will apply. In the event that more than one check is returned, we will only accept cash, credit card or certified funds for payment on the account.

Be advised that due to privacy laws, we will only give account information to the registered account holder. Please ensure to add any additional authorized users to the account if you would like them to have access to modifying the account in any way.

Equipment and Scope of Work: All equipment, modems, set-top boxes, ONT's, radios and standard mounting equipment will at all times remain the property of Silver Lake Internet. Subscriber may not sell, transfer, lease, encumber or assign all or part of the equipment to any third party. Subscriber shall pay for the full retail cost of, or the repair or replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered or assigned equipment or part thereof, together with any costs incurred by Silver Lake Internet in obtaining or attempting to obtain possession of any such equipment. On expiration or termination of this Agreement, Subscriber authorizes Silver Lake Internet to retrieve from Subscriber's premises any equipment that is owned by Silver Lake Internet.

All speeds are UP TO and are NOT guaranteed unless otherwise agreed upon in writing.

Due to the nature of the work for the Fiber-to-the-Home project, we require all underground lines to be marked before the start of any digging on premises, either by company or resident, whichever is applicable to the situation. To have this done, please call Blue Stakes. Silver Lake Internet is not responsible for unmarked sprinkler lines or damages to those lines.

Additional Fees: In the event that special construction or additional equipment including but not limited to: longer cable, additional grounding, mast hardware or specialized antenna is required, an additional fee will be required for said equipment and any additional labor not included in the standard install. Additional labor is billed at $60.00/hr.

Standard Maintenance: Any trouble beyond our network or equipment is the full responsibility of the Subscriber and their subsequent Network Administrator or vendor. Standard maintenance is limited solely to Silver Lake Internet’s network and backbone connectivity.

If your connection ceases to function properly but Silver Lake Internet’s network is still functioning properly, a technician will be sent to troubleshoot during normal business hours (9 a.m. - 4:30 p.m., Monday - Friday.) If the problem is due to Subscriber negligence, or any of those items listed in the "Not Covered by Standard Maintenance" section, standard hourly rates apply.

Not Covered by Standard Maintenance: Maintenance, repair or replacement of parts damaged or lost through catastrophe, accident, lightning, neglect, misuse, transportation, theft, fault or negligence of Subscriber, or causes external to the system, such as, but not limited to: failure of, or faulty electrical power, operator error, or malfunction of Subscriber's computer and/or peripheral equipment not installed by Silver Lake Internet, or from any cause related to or other than the intended and ordinary use.

Acceptable Use Policy: Silver Lake Internet agrees to provide high-speed internet to the Subscriber, subject to the following terms and conditions:

This service is for single-family residence or home-office use only. Internet sharing is allowed only within the boundaries of the residence. Allowing others to use this connection via wired, wireless (WiFi or other technology) or by other means will result in immediate disconnection. Re-selling this service will result in immediate disconnection. However, businesses may set up a WiFi hotspot with permission from Silver Lake Internet, but this is only allowed on a case-by-case basis.

The overuse or abuse of the service higher than that of a typical and reasonable home internet service may be upgraded to a business plan with the standard cost of $2/Mb or the service may be cancelled without notice.

Abuse of Services: Any use of the system that disrupts the normal use of the system for other Subscribers, including but not limited to illegal apps or apps that use illegal streaming services such as Kodi, is considered to be abuse of services. Any use of torrents to download content illegally is strictly forbidden. The propagation of computer worms or viruses or the use of the network to make unauthorized entry to their computational, information, or communication devices or resources of others is a violation of this Agreement. The use of Silver Lake Internet’s services by Subscriber's to modify, alter, reverse engineer, decompile disk or disassemble any proprietary work in whatever form is a violation of this Agreement. The failure of any Subscriber running IPX to use an IP tunneling protocol is a violation of this Agreement. The broadcast of Routing Internet Protocol (RIP) or any other inter-router protocol by Subscriber is a violation of this Agreement. Any Subscriber deemed by Silver Lake Internet to be in violation of this section is subject to in mmediate termination of service by Silver Lake Internet. Termination under this section shall have no liability including direct, indirect, incidental or consequential damages.

Monitoring: Silver Lake Internet has no obligation to monitor the Services, but may do so and disclose information regarding use of the Services for any reason if Silver Lake Internet, in its sole discretion, believes that it is reasonable to do so, including to: satisfy laws, regulations, or governmental or legal requests; operate the Services properly; or protect itself and its interests.

Disclaimer: Silver Lake Internet assumes no responsibility for the content contained on the Internet or otherwise available through the network or from any source accessible via Silver Lake Internet’s services. Silver Lake Internet discloses and Subscriber acknowledges that there may be content on the Internet or otherwise available through the services provided by Silver Lake Internet which may be offensive to some individuals, which may not be in compliance with local, state or federal laws, rules or regulations, including but not limited to pornographic, or otherwise inappropriate or sexually explicit or offensive content.

Subscriber acknowledges to Silver Lake Internet that its use of Silver Lake Internet’s service to access information, content or other services is at Subscribers own risk.

Indemnification / Release: Subscriber, its agent, successor and/or assigns expressly agrees to indemnify and release Silver Lake Internet, its affiliates, sub-contractors, employees, agents, assigns or successors from any liability for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise related to Subscriber's installation of, use of or termination of Silver Lake Internet’s services hereunder including but not limited to, Subscriber's access to content uploaded or downloaded using Silver Lake Internet’s service from any source or to any recipient. Subscriber further releases Silver Lake Internet from any responsibility or liability related to the accuracy, quality or confidentiality of any information available by or through Silver Lake Internet’s systems and/or the network. Subscriber's release of Silver Lake Internet includes any actions or inaction by Silver Lake Internet which amounts to negligence.

Termination: Subscriber may terminate this Agreement by submitting a request for termination (e-mail, fax, U.S. Mail or via telephone) Requests received prior to close of business shall have a termination date of the next business day. Service is month to month, and no prorated refunds will be given for any reason. If the Subscriber has elected a contract service plan, any remaining balance will be added to their final bill. Subscriber's will be responsible for any unpaid portion of the install fee on their final bill.

Without prior notice, Silver Lake Internet may terminate this Agreement, your password, your account, or your use of the Services for any reason, including, without limitation, if Silver Lake Internet, in its sole discretion, believes you have violated this Agreement, our Acceptable Use Policy, or any of the applicable user policies, or if you fail to pay any charges when due. Silver Lake Internet may provide termination notice to you via the e-mail address provided on the Subscriber account or by US Mail or courier service to the address you provided for the Services. Termination by Silver Lake Internet for violation of Silver Lake Internet’s Acceptable Use Policy shall be subject to the termination fees as described above.

Additional Clarifications, Terms and Conditions: Usernames, passwords and IP addresses are Silver Lake Internet’s property and Silver Lake Internet may alter or replace them at any time. We do not guarantee any level or quality of service. If the service becomes unusable and cannot be restored within 2 working days, your account will be credited for the outage. If service is interrupted more than an aggregate of 48 hours in any given month, term contracts may be cancelled without penalty.

Silver Lake Internet cannot be held liable for any type of loss, whether actual or perceived, due to a lack of service.

Subscriber understands that service will be interrupted from time to time for various reasons including maintenance, upgrades and power outages. There will be no warning for some of the outages.

Contact Us

Ready to book an install?

Call us or email us to sales@silverlakeinternet.com. In order to verify when and if we can service your home please make sure to provide your address.

Terms of Service PO Box 39 Lehi, UT 84043 801 709 5058